Returns, Exchanges & Refunds
You may request a return or exchange within 30 calendar days of delivery. Please contact us first so we can provide return instructions and the correct return destination.
How to request a return
Email [email protected] with your order number, the items you wish to return and the reason. For a damaged, defective or incorrect item, include a description and photos if available. We will review the request and explain the next steps. Do not send a parcel without contacting us first.
Return condition and complete packs
For a change-of-mind return, devices must be unused, undamaged and returned with their supplied items and packaging where reasonably available. A 4-pack or 6-pack is sold as one set; return the complete set unless we have agreed otherwise. Reasonable inspection of the delivery does not remove your rights regarding defects or incorrect goods.
Return costs
For a change-of-mind return, the customer pays return shipping. If we confirm an item was defective on arrival, damaged in transit or sent incorrectly, we will cover reasonable approved return shipping or provide an alternative resolution. Use a trackable service and retain proof of postage. We do not charge a restocking fee.
Refund processing: 5–7 business days
After receiving and inspecting an authorized return, we will notify you of the outcome. Approved refunds are processed within 5–7 business days to the original payment method. PayPal or your financial institution may need additional time to show the credit. For change-of-mind returns, any originally paid delivery charge is non-refundable except where required by law. Confirmed defective or incorrect deliveries receive the appropriate item and delivery refund.
Exchanges
Contact us within the same 30-day window to request an exchange. Availability must be confirmed. If you wish to change pack sizes, we will explain how any price difference is handled before proceeding. Replacement dispatch follows our normal processing and shipping estimates after the return is approved and received where required.
Cancellations and exceptions
Contact us promptly to request cancellation. We can cancel an order that has not been dispatched. Once dispatched, the return process applies. Damage from misuse, immersion in water, modification or failure to follow electrical instructions is not a manufacturing defect. This policy does not limit rights required by applicable law.
For questions about an order, shipping, returns or product use, contact Lavoitair.
Email: [email protected]
Phone: +1 817-789-9873
Company: Lavoitair
Business address: 335 Tiliwa St, Summerville, SC 29486, US
Please include your order number and a short description of your question. Do not email payment passwords or full card details. Contact us before sending a return; our business address is not an automatic return authorization.